EMH latency increased

Incident Report for Kiwigrid GmbH

Resolved

This incident has been resolved.
Posted Sep 14, 2026 - 17:52 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2026 - 17:50 CEST

Identified

EMH does not load/loads very slow due to high latency in retrieving tariff data.
Posted Sep 14, 2026 - 14:58 CEST
This incident affected: SaaS (TIH.hems) and PaaS (TTG.utility).